Frequently Asked Questions
All products listed on the website are available to purchase using credit card (Visa or MasterCard).
Merchandise is only available to be purchased online via the UniSQ store. You can view the products available on the store at Iconnect located on each of our campuses.
Accessing the Size Chart:
A size chart is available for each garment on the product page. Click the download button located directly under the product image.
Measuring Yourself:
Use a flexible tape measure for the most accurate results.
Width: Measure from under the armpits across the front chest.
Body Length: Measure from the top of the shoulder near the neckline to the base of the garment.
Finding the Right Fit:
If you’re unsure, find a similar item in your wardrobe that fits you perfectly.
Measure its chest width and length to help you select the closest option available in the UniSQ product you’ve chosen to purchase.
Due to products being customised for each individual order, UniSQ do not offer refunds or exchanges for change of mind or wrong decisions during the ordering process.
If you receive a faulty item, you can choose between a full refund or an exchange. Complete the Exchange and Returns Form and return the products to the warehouse in their original condition with tags attached.
For more details, please refer to the full UniSQ Terms and Conditions.
If you receive a faulty item, you can choose between a full refund or an exchange. Complete the Exchange and Returns Form and return the products to the warehouse in their original condition with tags attached.
For more details, please refer to the full UniSQ Terms and Conditions.
If you receive a faulty item, we will replace it for you. Complete the Exchange and Returns Form and email it along with images of the fault to onlineorders@unipromo.com.au.
Once the faulty item has been verified, you will receive a Return Authority number from Unipromo and they will contact you to arrange collection of the goods. The goods need to be in their original condition with tags.
Once the faulty goods have been received at Unipromo warehouse, your replacement item will be shipped to the address nominated in your form.
Alternatively, UniSQ will process a full refund as outlined in the UniSQ Terms and Conditions here.
Once the faulty item has been verified, you will receive a Return Authority number from Unipromo and they will contact you to arrange collection of the goods. The goods need to be in their original condition with tags.
Once the faulty goods have been received at Unipromo warehouse, your replacement item will be shipped to the address nominated in your form.
Alternatively, UniSQ will process a full refund as outlined in the UniSQ Terms and Conditions here.
Once your order has been dispatched, the delivery time typically ranges from three to five days, however this may be affected by your location. You can track your package once it has been dispatched.
An email should be sent to the email you entered into the form within 10 – 15 minutes. Ensure to check your spam folder. If you still have not received a confirmation email after 24 hours, use our contact us form and our team can assist.
Free shipping is available on all orders in Australia.
Unfortunately, we do not offer shipping overseas.
You can get in touch with our team via our online form.
